Earn 3 Payung Points for every RM1 spent when you make a purchase on our online store and flagship store. Loyalty points are non-transferable and cannot be exchanged for cash.

Our Payung Program only allows one redemption per item, per account. If you’ve already claimed it once, it won’t be available for a second redemption, even if you have enough points.

Your Payung Points will be added to your account immediately after your order is completed.

Log in to your account to view your points balance anytime.

Yes, Payung Points expire after 6 months of inactivity. To keep your points active, simply make a purchase of any amount—there’s no minimum spending required. As long as you earn or redeem points through a completed purchase, your balance will remain valid.

Yes, your Payung Tier will drop after 12 months of inactivity—but don’t worry, staying on the throne is easy! Just make a purchase of any amount (no minimum required) to earn or redeem points, and you’ll keep your crown intact.

After adding your birthdate to your account, your birthday points will be awarded. If your birthday has already passed, you’ll receive points the following year.

If you’ve made a purchase—whether at our online store or flagship store—you’ll be rewarded. (Shopee and TikTok purchases are not included.) Your loyalty means everything to us, and we’ve done our best to ensure your past support doesn’t go unnoticed.

To clarify:

• Your points are calculated based on eligible purchases made from 2024 onwards.
• Your tier progress is based on spending accumulated from 2025 onwards.

This program is our way of saying thank you and making sure you’re never left behind. Jangan Cakap Abang Tak Payung!

No silly, redeeming your points won’t affect your tier progress or status. You’ll continue enjoying your tier benefits as long as you stay active by earning or redeeming points within 12 months.