Terms and Condition
TERMS OF USE AGREEMENT
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to TheCapCity.com indicates acceptance of these terms and conditions.
These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed TheCapCity.com. By ordering or registering on TheCapCity.com you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products.
You can easily be removed by either unsubscribing via a link or contacting our Customer Service at info@thecapcity.com and we will remove you from marketing communications. TheCapCity.com reserves the right to make changes to this site and these terms and conditions at any time.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TheCapCity.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. TheCapCity.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.
LIABILITY
TheCapCity.com is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
DELIVERY
The delivery times provided by TheCapCity.com are estimates only. TheCapCity.com will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. TheCapCity.com cannot be held responsible for incorrectly entered delivery addresses.
ACCEPTANCE OF THE GOODS
The buyer is responsible for inspecting the goods for fault and notifying TheCapcity.com by email within 14 working days of purchase the goods should there be a fault. Change of Address TheCapCity.com cannot be held responsible for an incorrect address being entered on your order.
Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalized, please contact our Customer Service at info@thecapcity.com immediately.
INTERNATIONAL CUSTOMS CHARGES
Some orders may incur a customs or import duty charge. TheCapCity.Com do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office. All charges are to be paid by the customer on delivery of order.
Orders cannot be returned to sender and The Cap City will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and The Cap City will not be held responsible for any loss of funds as a result of this occurrence.
WARRANTY DISCLAIMER
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, The Cap City disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.
The Cap City does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. The Cap City does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
PRICING
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in RINGGIT MALAYSIA. Non-Malaysia currency figures are all approximations based on an exchange rate.
REFUNDS & RETURNS
Returns must be in as new condition with tags attached unless faulty. Returns are shipped back to The Cap City at your cost. The Cap City will re-ship your item at your cost.
Please contact info@thecapcity.com before returning any items. Faulty goods will be dealt with as per the manufacturer’s warranty. Special return offers apply to individuals only. We recommend sending returns via registered post as we do not accept responsibility for lost items. We will happily exchange or refund your item provided the item and its packaging are in its original condition with the original tags attached.
See below for the time frame your exchange or refund must be made in:
Exchanges (full price items) – 14 days from date of purchase
Exchanges (sale items) – non exchangeable
Refunds (full price items) – 14 days from date of purchase
Refunds (sale items) – non exchangeable
Order Cancellations: If notified before goods have been dispatched, TheCapCity.com can accommodate order cancellations. If items have been shipped, TheCapCity.com reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
COPYRIGHT AND TRADEMARK NOTICE
This site is owned and operated by Negative Signature Sdn Bhd. unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Negative Signature Sdn Bhd.
All software used on the site is the sole property of Negative Signature Sdn Bhd or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Negative Signature Sdn Bhd prior written permission.
All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, TheCapCity.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. TheCapCity.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TheCapCity.com shall immediately issue a refund to your credit card account in the amount of the charge.